Arundel Street Consulting


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How can we improve our client relationships?

Question:

Our business is based upon relationships; how can we improve them? Are certain portions of our business doing better than others?

Methods:

Web Survey

Response:

Worked with the client to develop a strategy for on-going client satisfaction studies. Designed and implemented a web survey that is business segment- specific.

Impact:

Strengths and weaknesses were identified in each of four business segments. A baseline survey is being developed into an on-going, web-based satisfaction system.